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01382 229 777

Covid-19 Statement

10th May 2021

gary and graemeWe are delighted to share that our Dundee showroom is now both open to the public and without the need for booking an appointment.

If you would still like to book an appointment, please ping us a message or email, or give us a call on 01382 229 777, and we’ll be happy to help.


5th April 2021

We are so happy to announce that our Dundee showroom can reopen from Monday 5th April! Especially since we’ve been working hard during the lockdown to revamp our whole mezzanine floor with the latest range of electric fires – and we can’t wait to show it off!!

We will return with our appointment system for showroom visits, ensuring we have plenty of time to help you find the perfect fireplace for your home. We’ll still be available, even now, to help by message, phone, and video call too.

If you would like to book an appointment, please ping us a message or email, or give us a call on 01382 229 777.

Stay safe, everyone, and we look forward to seeing all our customers again soon!


04 January 2021

We know this is not how any of us wanted 2021 to start, but we hope you are safe and well and had a lovely and warm time over the holidays.

Following the government’s latest announcement, and to do our part in helping stop the spread of COVID19, our showroom in Dundee will remain closed for the time being.

We will be available to help remotely plan and design your future dream fireplace during this time, and arrange socially-distanced collections and deliveries. If you have any questions, please ping us a message on Facebook, email [email protected] or give us a call on 01382 229 777 and we’ll be delighted to help.

From all of us at Fire Surround Centres, thank you to everyone for your ongoing support, look out for one another and stay safe.


10 November 2020

Following Government guidelines, WE ARE OPEN!

We continue to take every precaution to ensure that our showroom is safe for our customers – and staff! ?

  • Customer numbers will be restricted in the showroom
  • Wash your hands on entry, wearing a face mask/covering
  • Maintain a safe distance at all times
  • Pay with a card where possible
  • Be kind and respectful to all

We’ll also be opening our showroom to appointments between Christmas and New Year on the 28th, 29th and 30th of December, between 10 am and 2 pm.

You’re welcome to pop down to visit the showroom any time, or make an appointment for a time that suits. Simply ping us a message on Facebook or give us a call on 01382 229 777.

The team at Fire Surround Centres


15 June 2020

We’re excited to share that we are reopening our showroom from next Monday, 15th of June, with appointment visits!

To make sure that everything is safe for our customers and staff, we will be observing these steps, and ask you to help us by following them too.

  • Customer visits by appointment only – details below!
  • Ring doorbell for entry, allowing safer arrival and departures.
  • Use our anti-bacterial, hand-sanitiser station on entering and leaving our showroom.
  • Observe social distancing when visiting; we’ll find it strange too!
  • We’ll be continuing to carry out extensive cleaning around our showroom, including between appointments.
  • Be kind. Be respectful. Be safe.

 

If you’d like to make an appointment to visit, ping us a message on Facebook or give us a call on 01382 229 777.

Thank you to everyone for your continued patience and support! You have been fantastic, and we’ve been overwhelmed with your kind messages of support through all of this.

The team at Fire Surround Centres


24 March 2020

Following the announcement made yesterday evening by the Prime Minister, Boris Johnson, and echoed by First Minister of Scotland, Nicola Sturgeon, we are heeding the advice to close our Dundee Showroom temporarily, with immediate effect.

To further protect our customers and help in the fight against Coronavisus, we are postponing all surveys and installations until further notice. We will contact all our customers that this affects to plan when we can schedule a new date for your project.

We are continuing to work from home and will be available to answer any questions about heating your home, our products, or future surveys and installs. We’re also working on some new content for our website which we’re looking forward to sharing with you all soon.

In the meantime, we’ve worked vigorously this week to upload all our brochures and catalogues to our site, which you can explore here.

It is an incredibly hard time for us all. As a small, local business, we thank you for your continued support and wish all our customers, partners, friends and family the best as we all work together to beat this thing.

Be kind. Stay safe.

The team at Fire Surround Centres


19th March 2020

Alongside heating homes as effectively as possible with beautiful, efficient fires and stoves, our priority has always been the safety and wellbeing of our customers. More so now than ever with the developing situation caused by the Coronavirus outbreak.

We are all fit and healthy and working as usual. As you would expect, however, we are taking further precautions to protect our customers and ourselves.

If you are currently self-isolating or suspect that you might be suffering from Coronavirus, we ask that as a precaution you inform us when booking a survey/installation so that we can plan the most suitable approach.

We will consider each appointment on a case-by-case basis and continue to review our operations as the situation develops.

To protect you, our customers, we are also taking the following precautions:

  • We will maintain a high level of hygiene at all times, both in our showroom and on any survey/installation
  • We ask you to keep all work areas clear before our visit, and we will ensure that these are left clean and wiped down with anti-bacterial wipes before we leave
  • We will not shake hands during any visit to our showroom or your home for surveys/installations
  • We will keep a suitable distance as currently recognised as best practice, and we ask our customers to maintain a safe distance while we are at your home too.
  • We are following all the latest guidance and will self-isolate as soon as we or any of our team display any symptoms of the Coronavirus

If you have any heating needs or questions, please do get in touch with us through our Facebook page, email or phone and we’ll be delighted to help.

Thank you for your ongoing support as we all work through these challenging times. Stay safe, everyone.

The team at Fire Surround Centres