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Covid-19 Statement

Update 24th March 2020

gary and graemeFollowing the announcement made yesterday evening by the Prime Minister, Boris Johnson, and echoed by First Minister of Scotland, Nicola Sturgeon, we are heeding the advice to close our Dundee Showroom temporarily, with immediate effect.

To further protect our customers and help in the fight against Coronavisus, we are postponing all surveys and installations until further notice. We will contact all our customers that this affects to plan when we can schedule a new date for your project.

We are continuing to work from home and will be available to answer any questions about heating your home, our products, or future surveys and installs. We’re also working on some new content for our website which we’re looking forward to sharing with you all soon.

In the meantime, we’ve worked vigorously this week to upload all our brochures and catalogues to our site, which you can explore here.

It is an incredibly hard time for us all. As a small, local business, we thank you for your continued support and wish all our customers, partners, friends and family the best as we all work together to beat this thing.

Be kind. Stay safe.

The team at Fire Surround Centres


Update 19th March 2020

Alongside heating homes as effectively as possible with beautiful, efficient fires and stoves, our priority has always been the safety and wellbeing of our customers. More so now than ever with the developing situation caused by the Coronavirus outbreak.

We are all fit and healthy and working as usual. As you would expect, however, we are taking further precautions to protect our customers and ourselves.

If you are currently self-isolating or suspect that you might be suffering from Coronavirus, we ask that as a precaution you inform us when booking a survey/installation so that we can plan the most suitable approach.

We will consider each appointment on a case-by-case basis and continue to review our operations as the situation develops.

To protect you, our customers, we are also taking the following precautions:

  • We will maintain a high level of hygiene at all times, both in our showroom and on any survey/installation
  • We ask you to keep all work areas clear before our visit, and we will ensure that these are left clean and wiped down with anti-bacterial wipes before we leave
  • We will not shake hands during any visit to our showroom or your home for surveys/installations
  • We will keep a suitable distance as currently recognised as best practice, and we ask our customers to maintain a safe distance while we are at your home too.
  • We are following all the latest guidance and will self-isolate as soon as we or any of our team display any symptoms of the Coronavirus

If you have any heating needs or questions, please do get in touch with us through our Facebook page, email or phone and we’ll be delighted to help.

Thank you for your ongoing support as we all work through these challenging times. Stay safe, everyone.

The team at Fire Surround Centres