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01382 229 777

Privacy Policy

Our website address is

Who we share your data with

No one! We respect your privacy and we will not share your information with any third-parties unless in support of the design and supply of your perfect fireplace with our trusted installers and suppliers.

How long we retain your data

We only retain your personal information through points of enquiry on our website, or when provided directly with us via meeting, telephone, text message, social media messages, etc. This information is retained for 2 years in our secure CRM system.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To request such a report, please email us at [email protected]


If you visit the login page of our website, a cookie will be temporary set to determine whether your browser accepts cookies and has an active session. This cookie contains no personal data and is discarded when you close your browser.

The only cookies that are used in and around our website are to help us understand our audience and continually improve our online experience to best serve you. These cookies are detailed below:

_ga Expires after 2 years. Used to distinguish users.

_gidExpires after 24 hours. Used to distinguish users

_ga_<container-id>Expires after 2 years. Used to persist session state.

hubspotutkExpires after 13 months. Used to pass a token to our CRM on form submissions to monitor enquiries.

Photography Permissions

Fire Surround Centres and its sub-contractors are permitted to take photos and/or videos during surveys and installations, and you may be required to upload or send images to us as part of your project. We will first and foremost use all images or videos respecfully to support your enquiry with Fire Surround Centres.

We may also use your images in marketing materials such as, but not limited to, advertising campaigns, social media and website content. If you do not wish any photos and/or videos to be taken or used in this way, please contact us in writing prior to your survey and installation.